Universal Journeys: An Epitome of Creating a Red-Carpet Experience to Drive Greater RoI

Geetanjali Alamshah,Founder Director
Geetanjali Alamshah, Founder Director

Corporate incentives ranging from a dedicated local program to an employer-sponsored vacation are supposed to drive loyalty, motivation and engagement. In an era where foreign trip is no longer a big story, most tour operators fail to keep pace with the nuances of incentive travel that enhances the sheer value of the trip. But not Universal Journeys, as this MICE (Meetings, Incentives, Conventions and Exhibitions) agency creates unique experiences which are more trending with the time at commoditized prices, thereby improving the RoI (Return on Investment) of the trip – a crucial factor that other tour operators fail to achieve. Specializing in organizing corporate incentives and coming with more than 22 years of experience, the experts at Universal Journeys take clients on a fascinating journey where each stop leads to something new and every moment on board is about enjoyment, within the commoditised price. Weaving the perfect travelogue with an in-depth knowledge of experts, offering bespoke customized travel itineraries, Universal Journeys delivers a red-carpet experience to its clients.
The Essence of Personal Touch
We make them feel like kings& queens, right from boarding the aircraft till coming back because they’ve achieved something,” remarks Geetanjali Alamshah, Founder Director, Universal Journeys. Engendering that ‘wow’ high point during the two-three days trips, the company creates unprecedented experiences for the travellers, from welcoming them with an announcement from the airlines to personalising the aircraft seat, providing snacks (beside flight meal) during flight at the midpoint, bringing baggage to their rooms before their arrival, a welcome speech by their MD on the TV as they enter the room, thoughtful welcome gifts (a pair of gloves if they visit Russia in December) to taking them on a limousine for sight-seeing.

"Universal Journeys encourages people to explore offbeat destinations which have more character and culture than popular and regular ones "

The company’s involvement from consultation, people profiling, itinerary creation, booking suitable hotels & flights, completing visa formalities, till the completion of the trip, sets it apart from other companies. Universal Journeys encourages people to explore offbeat destinations which have more character and culture than popular and regular ones – a location where they won’t travel with their own money. However, it doesn’t bring destinations on board without experiencing and experimenting it. The company engages with clients before the trip,
builds up the excitement and makes the trip the talk of the office for at least two months.

Innovation &Tailor-Made Solutions
Blending creativity with sophisticated technology to craft an exciting, entertaining and energizing expedition that maximizes the clients’ RoIs, Universal Journeys is continuously evolving with the trending time. Growing its revenue at more than 20 percent rate, Universal Journeys has garnered top-notch clients across industries like media (Sony Entertainment), automobiles (Hyundai Motors), BFSI(HDFC) and more more. Its highly interactive and agile app enhances the processes & communication where people can easily upload information, scan documents, view appointments & flight details, and receive notifications.

The company has also tied up with Professors at Harvard London to not just teach content to its customers but to help people think differently. “Corporates have a huge need for wellness, not because they love their employees, but because they can’t lose their employees,” adds Geetanjali. Aiming to change people’s mindset that wellness is all about gym, yoga and meditation, Universal Journeys has launched holistic wellness, which encompasses a myriad of programs like financial, environmental, social, and intellectual wellness