Considering the prevailing competitive market structure, the sign of an excellent company or highquality service is completely determined by the customers. The customer, like in any other industry, defines the market position and strength of the brand in the Logistics Industry. As a result, it should come as no surprise that customer satisfaction is the single most important factor in achieving success. A highly satisfied customer keeps adding value to a business, allowing the company to stand out from the crowd and maintain a competitive edge. Given these considerations, Vijayanand Travels (A Division of VRL Logistics Limited) is an excellent example of a company that has brought about a revolutionary change in Indian passenger transportation by introducing novel practices to provide...
Emmanuel Christi Das, Editor
Deepak Jha, GM & Head - Artificial Intelligence Platform, NEC Corporation India
Keshav Arora, Senior Director - Global Design Studio, Brilli
Indraneel Ganguli, Senior VP - Marketing, Tech Mahindra
Amit Kumar, CEO, Olx Autos India
Zahid Memon, Director – IT, Keys Hotels
Amit Srivastava, Director, Global Head - Practices & Technologies IMS, KPIT